Shipping
All subscription packages are sent out from Joburg, Gauteng on the 15th of each month, or the following weekday if the 15th falls on a weekend or public holiday.
Shipping times are estimated at 2 days within Gauteng and 2-5 days for all areas outside Gauteng.
Please note that shipping is handled by Fastway couriers and times could be subject to change depending on said courier once packages are handed over for shipping.
Refunds & Exchanges
Due to hygiene reasons, we do not accept returns or exchanges.
Our shipping team double-checks every product and carefully packs every order to make sure you receive your order in pristine condition.
Please ensure that all details in your subscription are correct before submitting your order.
Once a subscription order is submitted to ladentelle.co.za sizing changes can only be made by sending an email to info@ladentelle.co.za with the requested size change. If such changes are requested, the new requested size will only be in effect as of the following month if such changes are made after the 1st of said month.
We aim to provide our customers with products of the highest standard and quality. If for any reason this is not the case, please get in touch with us at info@ladentelle.co.za and we’ll be happy to help. Please contact us within 5 business days of receiving your set, along with a brief description and images showing the defect/fault.
For defective orders, we endeavour to issue your refund within 3-5 business days once we receive your return package. The time frame for your refund is based on your financial institution, get in touch with your bank for further information on processing times.
Please note the shipping cost for returns is not included in the refund amount.
Cancelling your Subscription
Cancelling your subscription is easy, just click on My Account, then head to Subscriptions, if you have an active subscription with us you have the option to view it and cancel at any time.
If you cancel before your next billing date (the date you signed up on, reoccurring every month) you won’t be charged. If you cancel after the aforementioned date you will not be charged from the next month onwards and will of course receive your last package from us.